How do I setup my Windows/Nokia Phone for email ?

  1. On Start, swipe left to the App list, select Settings and then select Email + accounts.

  2. Select Add an account > Outlook.

  3. Enter your e-mail address and password and select Sign in. Windows Phone will try to set up your e-mail account automatically. If setup completes successfully, skip to step 7.

  4. If  you see the message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 7.

  5. If your e-mail account can't be set up automatically, you’ll see the message,  “We couldn’t find your settings”. Select Advanced. You'll need to enter the following information:

    1. E-mail address This is your full e-mail access, for example

    2. Password This is the password for your e-mail account.

    3. User name This is your full e-mail address, for example

    4. Domain This is the part of your e-mail address after the @ sign, for example

    5. Server For instructions for finding your server name, see the “Finding the Server Name” section below.

    6. Select Show all settings and make sure the Server requires encrypted (SSL) connection box is selected.

  6. Select Sign in.

  7. Select OK if Exchange ActiveSync asks you to enforce policies or set a password.

To determine your server name, use the following steps:

  1. Sign in to your account using Outlook Web App.

  2. After you sign in, select Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.

Find the server name listed under External setting or Internal setting. If your server name is in the format, then your Exchange ActiveSync server name is If your server name includes your organization’s name, for example,, then your server name is the same as your Outlook Web App server name, without the /owa.

Windows Mobile ActiveSync configuration

On your device:

  1. Select/Tap the Start menu

  2. Select/Tap ActiveSync (if this option is not visible go to Programs > ActiveSync)

  3. Select/Tap the hyperlink "Set up Your Device to Sync with It" "or Menu > Add Server Source."

  4. Enter the ActiveSync Server Address

  5. Make sure SSL is ticked, and click Next

  6. Enter the Username for your mailbox HSLIVE\joanne567 and click Next

  7. Enter the Password for your mailbox into the Password Field and click Next

  8. Tick the folders you wish to synchronise with your device (Calendar; Contacts & Inbox). You must select at least one folder.

  9. Finally click Finish - Security Policy, The device may ask to enforce a password policy on the device click Yes and enter a memorable passkey. Once this has been entered, the device will  synchronise with the server. You will now be able to access your email via Outlook E-Mail from the Start menu


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